Terms of service
Last updated 13 September 2026
These terms cover the use of Lynqpod: the software dental practices use for booking pages, a patient portal, practice operations and marketing reports. Where a practice has a signed agreement or order with Lynqpod, that agreement also applies and takes priority where the two differ. Questions: scott@lynqpod.com.
1. The service
Lynqpod provides each practice with its own site (for example practice.lynqpod.com) and the features the practice has chosen. Features can depend on other systems the practice connects, such as its clinical system (for example Dentally), payments (Stripe), and advertising accounts (Google Ads, Meta). We improve the service over time and may change or retire features, giving practices reasonable notice of changes that materially affect them.
2. Practice accounts
- The practice decides who in its team has access and at what level, and is responsible for what is done with its accounts. Keep sign-in details private and tell us straight away if you think an account has been misused.
- Staff accounts are for the practice's own team and must not be shared.
3. The practice's responsibilities
- The practice is the controller of its patients' and staff's personal data and is responsible for having a lawful basis for using it, for telling patients how their data is used, and for the information it publishes on its booking pages (treatments, prices, deposits, cancellation terms).
- Clinical decisions stay with the practice's clinicians. Lynqpod does not give clinical advice.
- Where the practice connects another service (such as Dentally, Stripe, Google Ads or Meta), the practice's own agreement with that service applies, and the practice is responsible for what it permits Lynqpod to do there.
4. Patients and visitors using a booking page or the patient portal
- A booking made online is a request unless the page says it is confirmed; the practice confirms appointments. Deposits and cancellation terms are the practice's, shown before you pay.
- Use the pages only to arrange your own care or care for someone you are responsible for, and give accurate details.
- If you are in pain or need urgent care, contact the practice or emergency services rather than relying on an online request.
5. Acceptable use
Do not use Lynqpod to break the law, to send messages people have not agreed to receive, to try to get into accounts or data you are not entitled to, to interfere with the service, or to copy, resell or reverse-engineer it.
6. Fees
Practices pay the fees in their agreement or order with Lynqpod. Patients are not charged by Lynqpod; any deposit or payment on a booking page is taken for the practice.
7. Data protection and security
How we handle personal data is set out in our privacy policy. When we process personal data for a practice we do so on its instructions, under the data processing terms agreed with that practice. We take appropriate steps to keep the service and its data secure.
8. Availability
We aim to keep Lynqpod available and working, but it may occasionally be unavailable for maintenance or reasons outside our control, including when a connected service (such as a clinical system) is unavailable.
9. Intellectual property
Lynqpod and its software belong to Lynqpod. Practices keep ownership of their own data and content, and give us permission to use it only to provide the service to them.
10. Suspension and ending
A practice may stop using Lynqpod as its agreement allows. We may suspend access that breaks these terms or puts the service or others at risk. When a practice leaves, we return or delete its data as its agreement and the law require.
11. Liability
Nothing in these terms limits liability that cannot be limited by law. Otherwise, each party's liability is as set out in the practice's agreement with Lynqpod.
12. Changes to these terms
We may update these terms and will change the date at the top. For practices, material changes are notified in advance.